Privacy Policy

Last Updated: 08/14/23

This Privacy Policy explains how Alpine AX (“X”, “we” or “us”) collects, uses, and discloses information about you when you access or use our website other products and services (collectively, the “Services”), contact our customer service team, or otherwise interact with us.

 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

CONTENTS

  • Collection of Information
  • Use of Information
  • Sharing of Information
  • Advertising and Analytics Services Provided by Others
  • Transfer of Information to the U.S.
  • Your Choices
  • Supplemental California Privacy Notice
  • Supplemental European Union and United Kingdom Privacy Notice
  • Contact Us

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us.  For example, we collect information when you participate in any interactive features of the Services (such as by sending us a message or request through our “Contact” form, filling out a form, participating in a survey, applying for a job, communicating with us via third-party social media sites, requesting customer support, or otherwise communicating with us.  The types of information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide.   We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Automatically Collected Information

When you access or use our Services, we automatically collect information about you, including:

  • Log and Usage Information: We collect information related to your access to and use of the Services, including the type of browser you use, access times, pages viewed, documents downloaded, your IP address, and the site you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and marketing campaign effectiveness. For more information about cookies and how to disable them, see Your Choices.

Information We Collect from Other Sources

We may also obtain information about you from other sources. For example, we may collect information about you from third parties, including but not limited to publicly available sources.

USE OF INFORMATION

We use the information we collect to identify and research opportunities and businesses that may be interested in or appropriate for our acquisition. We also use the information we collect to:

  • Provide, maintain and improve our Services;
  • Send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and customer service requests;
  • Communicate with you about Services and events offered by AX and others, and provide news and information we think will be of interest to you (see Your Choices below for information about how to opt out of these communications at any time);
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of AX and others;
  • Personalize your online experience and the advertisements you see when you use third-party platforms based on your preferences, interests, and browsing behavior;
  • Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, service providers, and consultants that perform services for us, including marketing platforms and customer relationship marketing services;
  • In response to a request for information if we believe disclosure is in accordance with or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of AX or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among AX and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; 
    and
  • With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications.  These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information.  This information may be used by AX and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.  For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit [email protected].

TRANSFER OF INFORMATION TO THE U.S.

X is based in the United States and we process and store information in the United States. Therefore, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.

YOUR CHOICES

Account Information

You may update certain account information you provide to us at any time by emailing us at [email protected].  If you wish to delete your personal information, please email us at [email protected], but note that we may retain certain information as required by law or for legitimate business purposes.  We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails or text messages from AX by following the instructions in those emails or text messages or by emailing us at [email protected].  If you opt out, we may still send you non-promotional emails, such as those about our ongoing business relations.

Supplemental California Notice

Personal Data Disclosures

We disclose personal data for business purposes as follows:

Category of Personal DataExamples of Personal Data We CollectCategories of Third Parties To Whom We Disclose Personal Data
Profile or Contact DataFirst and last name
Email address
Phone number
Mailing address
IP address
Operating systems and platforms
Data storage service providers
Technical, administrative, and information service providers
IdentifiersUser name and login credentialsOperating systems and platforms
Data storage service providers
Technical, administrative, and information service providers
Device/IP DataIP address
Device ID
Type of device/operating system/browser used to access the Services
Operating systems and platforms
Data storage service providers
Technical, administrative, and information service providers
Web AnalyticsWeb page interactions
Referring webpage/source through which you accessed the Services
Statistics associated with the interaction between device or browser and the Services
Operating systems and platforms
Data storage service providers
Technical, administrative, and information service providers
Geolocation DataIP-address-based coarse location information including city, state, postal code, country, region and time zoneOperating systems and platforms
Data storage service providers
Technical, administrative, and information service providers

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (together, the “CCPA”), sharing your data through third party cookies for online and cross-contextual behavioral advertising may be considered a “share” of personal information.

We share your personal data for the purposes of cross-contextual behavioral advertising with the following categories of third parties:

Category of Personal DataExamples of Personal Data We CollectCategories of Third Parties To Whom We Disclose Personal Data
Profile or Contact DataFirst and last name
Email address
Phone number
Mailing address
IP address
Advertising Partners
Analytics Partners
Business Partners
Device/IP DataIP address
Device ID
Type of device/operating system/browser used to access the Services
Advertising Partners
Analytics Partners
Business Partners
Web AnalyticsWeb page interactions
Referring webpage/source through which you accessed the Services
Statistics associated with the interaction between device or browser and the Services
Advertising Partners
Analytics Partners
Business Partners
Geolocation DataIP-address-based coarse location information including city, state, postal code, country, region and time zoneAdvertising Partners
Analytics Partners
Business Partners

 We do not sell personal information for monetary or other valuable consideration.

To our knowledge, we do not sell or share the personal data of minors under 18 years of age for any purpose, including cross-contextual behavioral advertising and targeted advertising.

Sensitive Data

We only use or disclose your sensitive personal information for the purposes set forth in section 7027(l) of the CCPA proposed regulations and we do not collect or process sensitive personal information with the purpose of inferring any characteristics about you.

Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of personal data that we receive from you.

Authorized Agents

If you are a California resident, you may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

Supplemental California Notice

EU and UK Residents

If you are a resident of the European Union (“EU”), United Kingdom (“UK”), Lichtenstein, Norway or Iceland, you may have additional rights under the EU or UK General Data Protection Regulation (together, “GDPR”) with respect to your personal data, as outlined below.

Lawful Bases for Processing

We will only process your personal data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.

Contractual Necessity: We process the following categories of personal data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such personal data will result in your inability to use some or all portions of the Services that require such data.

  • Profile or contact information
  • Identifiers
  • Device/IP data
  • Other personal data you choose to provide

Legitimate Interest: We process the following categories of personal data when we believe it furthers the legitimate interest of us or third parties:

  • Profile or contact information
  • Identifiers
  • Device/IP data
  • Analytics data
  • Geolocation Data
  • Other personal data you choose to provide
  • We may also de-identify or anonymize personal data to further our legitimate interests

Examples of these legitimate interests include (as described in more detail above):

  • Providing, customizing, and improving the Services
  • Marketing the Services
  • Corresponding with you
  • Provision of customer support
  • Protecting from fraud or security threats
  • Meeting legal requirements and enforcing legal terms
  • Completing corporate transactions

Consent: In some cases and where required by law, we may collect or process personal data based on the consent you expressly grant to us at the time we collect such data. When we process personal data based on your consent, it will be expressly indicated to you at the point and time of collection.

Other Processing Grounds: From time to time we may also need to process personal data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

Transfers of Personal Data

The Services are hosted and operated in the United States (“U.S.”) through AlpineX and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any personal data about you, regardless of whether provided by you or obtained from a third party, is being provided to AlpineX in the U.S. and will be hosted on U.S. servers, and you authorize AlpineX to transfer, store and process your information to and in the U.S., and possibly other countries. In some circumstances, your personal data may be transferred to the U.S. pursuant to a data processing agreement incorporating standard data protection clauses.

While the Privacy Shield is no longer a valid basis on which AlpineX may rely to transfer personal data from the EU to the U.S. pursuant to the GDPR, AlpineX continues to comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks set forth by the U.S. Department of Commerce regarding the collection and use of personal data transferred from the EU and Switzerland to the U.S., respectively. For more information about the Privacy Shield Program, and to view AlpineX’s certification, please visit www.privacyshield.gov. AlpineX is committed to the Privacy Shield Principles of (1) notice, (2) consent, (3) accountability for onward transfer, (4) security, (5) data integrity and purpose limitation, (6) access and (7) recourse, enforcement and liability with respect to all personal data received from within the EU and Switzerland in reliance on the Privacy Shield. The Privacy Shield Principles require that we remain potentially liable if any third party processing personal data on our behalf fails to comply with these Privacy Shield Principles (except to the extent we are not responsible for the event giving rise to any alleged damage). AlpineX’s compliance with the Privacy Shield is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Please contact us as described below with any questions or concerns relating to our Privacy Shield Certification. If you do not receive timely acknowledgment of your Privacy Shield-related complaint from us, or if we have not resolved your complaint, you may also resolve a Privacy Shield-related complaint through JAMS, an alternative dispute resolution provider located in the U.S. You can visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint, at no cost to you. Under certain conditions, you may also be entitled to invoke binding arbitration for complaints not resolved by other means.

AlpineX commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

CONTACT US

If you have any questions about this Privacy Policy, please email us at [email protected] or contact us at the postal address listed on our “Contact” page.